Have you ever joined the line outside a restaurant and the waiting time feels like an eternity?
It’s important to understand the effective ways of dealing with such customers.
We've written about how not to respond to customer reviews, and that reviews are a great source of getting to understand your customers besides driving sales.
It is 6-7 times more expensive to get a new customer than it is to keep one. We've got some tips on how to build your customer loyalty.
