How To Get More Reviews For Your Restaurant

Feb 7, 2022

We've written about how not to respond to customer reviews, and that reviews are a great source of getting to understand your customers besides driving sales.

From our experiences, anecdotally, over the years, we found that most customers give reviews due to 1 of 2 reasons - to complain about a bad experience or the experience was so amazing that they felt the need to leave a review.

So how do you get more reviews from your customers that had a good time but just not enough to take the effort to give you a review or recommendation?

The most straightforward way is to just ask! Here are a few different ways you can do that.

1. Asking in person

Train service staff members to check and pay attention to whether each customer is enjoying their time and politely ask for a review when they are paying or leaving the shop. This also gives you the chance to rectify any of their unpleasant experiences before they actually leave a review.

2. Asking after a booking or online order

Most booking and online ordering system these days have the capability to send out emails automatically a specific amount of time after a booking or order. Where possible, you can leverage on this to request reviews from customers if they had a good time with you and to email you directly if there was something wrong.

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